Marketplace Strength
What started up as an auction platform in 2001 has grown into a robust ecommerce destination that supports timed and live auction, as well as instant purchase and make offer transactions. The Proxibid Marketplace brings nearly 3,000 established sellers together with buyers from 190 countries across the globe. Our site sees more than 3M visits each month. And every month, more are joining the Marketplace—more than 10,000 new buyers create a Proxibid account each month.
Unequalled Expertise
Provide a live bidding experience to buyers anywhere in the world.
Proxibid provides the most seamless live bidding experience on the Web. Run a live auction in our Marketplace and let buyers from anywhere in the world bid in real time. Our live bidding application is easy-to-use and supports audio and video capabilities. Online buyers have a virtual front row seat at your auction. We provide all the training and support for sellers—or if you prefer, our team can run the application onsite or remotely.
See why more than 5,000+ live auctions ran on Proxibid in 2013. Watch a demo of the Live Bidding Application.
Unparalleled Reach
When you partner with us, your reach extends exponentially.
A joint partnership between Resale Weekly, Middle East Plant & Equipment and Proxibid has created a cross-syndication network that delivers serious opportunity. As an active seller in the Proxibid Marketplace, your inventory is displayed across all three websites, and their partner networks, which makes for a powerful open market. The partnership also offers sellers discounted rates on advertising across channels — print, online and email.
Partnership Reach:
Unmatched Service
Our 120+ employees have a singular focus on making sure your events bring you the most return.
Account Management:
Full-service consultation and best practices implementation–from account creation to invoicing.
Technology:
More than £6M invested in our enterprise class platform that delivers 99.9+% website uptime.
Targeted Marketing:
Take advantage of our full-service, in-house marketing and advertising agency.
Analytics:
Understand your buyers and their behaviors with unprecedented access to sales data.
Product Development:
We employ a team with 50+ years of experience, dedicated to innovation.
Logistic Services:
We provide boots on the ground or on-call support for your event.
Customer Support:
Staffed 7 days a week to provide technical assistance and troubleshooting for buyers and sellers.
A Trusted Marketplace
At our core, Proxibid is a Marketplace where buyers and sellers can connect.
We are committed to providing the most trusted Marketplace for those buyers and sellers. It’s something we don’t take lightly. If users aren’t safe transacting on our platform, then we don’t have much of a Marketplace.
Our risk management system is a sophisticated hybrid of proprietary technology and third-party partnerships managed by an in-house team of experts that is built around two simple ideas:
- Ensure buyers and sellers are who they say they are
- Ensure buyers and sellers do what they say they are going to do
When you sell on Proxibid, rest assured our best-in-class risk management system is behind every auction transaction. It’s a level of support and security our competitors can’t match. A number of tools in our risk management system are geared specifically to support you:
- Buyer Vetting
- Dispute Resolution
- Marketplace Ratings
- Integrated Payments
Buyer Vetting:
All events on Proxibid are monitored by MarketGuard®, our proprietary, bank-quality risk assessment software.
- Before any user can complete a buying action in a particular sale, that buyer’s information is run through a series of algorithms and must pass various checkpoints
- Marketguard® uses the data entered in the buyer’s account and other third-party information to determine if the buyer will be a reliable customer
- Buyers can only participate in an event if they pass the MarketGuard® test
- And if a certain event warrants it, sellers can require additional information to ensure buyers are vetted more aggressively
- It all happens instantly, behind-the-scenes, giving buyers a hassle-free shopping experience.
International Buyer Vetting:
Proxibid is a global Marketplace with active buyers from more than 190 countries. It is critical users logging on from outside of the U.S. are vetted as reliable, credible buyers. Proxibid uses state-of-the art, phone-based authentication technology to verify all international buyers’ identifies.
Dispute Resolution:
Proxibid provides dispute resolution services in those situations when buyers and sellers do come to an impasse regarding a transaction. Proxibid will mitigate the dispute acting as an impartial party representing the Marketplace to ensure both parties live up to their commitments. This is a unique service not seen on any other live selling platform and is highly coveted amongst our sellers.
Marketplace Ratings:
Seller Ratings:
Buyers are able to rate their experience with sellers, on a scale of one-to-five, regarding customer service, seller fees and shipping. Scores are averaged to provide one overall score. The rating system gives sellers another way to differentiate themselves in the Marketplace. Sellers can use ratings as a tool to identify improvement opportunities—driving buyer satisfaction and loyalty—to deliver more revenue.
Buyer Ratings:
Our new Buyer Rating program will also be introduced in the near term. The ratings system will focus on two key components: speed of payment and reasonable expectations. This program will help us protect the integrity of the Marketplace and will become a component of MarketGuard.
Integrated Payments:
APN payment network is the premier online payment processing solution developed specifically for Proxibid sellers designed to streamline payment processing and reporting. With APN you can quickly and securely invoice and reconcile your events. APN can consolidate credit cards from phone bidders, swiped on-site, hand keyed or via Proxibid into a single system.
Sellers who use APN can rest assured transactions are secure and bidders’ personal information is safe.
- APN products and services are PCI-compliant meaning they meet the payment card industry’s stringent security requirements
- APN was built on a secure network which protects cardholder data and encrypts this data when transmitted across the network
- APN maintains a vulnerability management program and information security policy, implements strong access control measures, regularly monitors and tests networks to ensure a secure environment
Keeping Fraud Out of the Marketplace
We monitor and identify unwanted activity in the Marketplace 24/7.
Much like a credit card company, we track the site for irregular or unusual buyer behavior that might indicate fraudulent activity. Our risk management system has a number of automated safeguards in place including:
- Adhering to all requirements for merchant processing to ensure all buyer credit card information
is safe - Monitoring for previously banned buyer profiles
- Verifying unusual account activity by location
- Monitoring changes in account behavior and profile information
- Tracking abnormal retracted bids
- Cataloging all bids with detailed information
- Using external sources to validate buyer information on file
- Vetting international buyers with state-of-the-art technology
The Proof is in the Marketplace
Proxibid has a pretty amazing risk system built by some of the brightest minds in the industry—it is both automated and manual. On average, 91 percent of all activity is automatically approved by our systems and the remaining activity is either declined or vetted manually by our in-house risk staff using data provided by key third-party partnerships.
All that hard work pays off. In the United States, The Better Business Bureau has recognized Proxibid with an “A” rating and our Marketplace has an industry-low, non-pay rate of 0.5 percent. But we aren’t stopping there. We are constantly innovating and improving our risk management system. Proxibid is committed to providing a trusted global community where buyers and sellers can connect. Our users deserve nothing less.
Auctioneer Testimonials
Testimonial
“Proxibid’s marketing and online bidding platform has enabled us to reach buyers across the globe, contributing to our company’s growth. Our partnership with Proxibid ensures we can maintain our competitive edge as we look to the future of the auction industry.”
Mike Guinn
Guinn Auction Company
Contact Us Today.
Patrick Anderes
International New Business Development Manager
e: patrick.anderes@proxibid.com
d: +44 020 8548 2966